Evidence Document

From Library Self Study

Contents 1 Goal 1 - Effectiveness 1.1 University Mission Explication 1.2 Objectives 1.3 Outcomes 1.4 Evaluation Methods 1.5 Assessment Plan / Use of Results 1.6 Future / Next Steps 2 Library Goal 2 - Collection 2.1 University Mission Explication 2.2 Objectives 2.3 Outcomes 2.4 Evaluation Methods 2.5 Assessment Plan / Use of Results 2.6 Future / Next Steps 3 Library Goal 3 - Tools 3.1 University Mission Explication 3.2 Objectives 3.3 Outcomes 3.4 Library Evaluation Procedures 3.5 Assessment Plan / Use of Results 3.6 Future / Next Steps 4 Library Goal 4 - Instruction 4.1 University Mission Explication 4.2 Objectives 4.3 Outcomes 4.4 Library Evaluation Procedures 4.5 Assessment Plan / Use of Results 4.6 Future / Next Steps 5 Library Goal 5 - Scholarship 5.1 University Mission Explication 5.2 Objectives 5.3 Outcomes 5.4 Library Evaluation Procedures 5.5 Assessment Plan / Use of Results 5.6 Future / Next Steps 6 Library Goal 6 - Outreach / Marketing 6.1 University Mission Explication 6.2 Objectives 6.3 Outcomes 6.4 Library Evaluation Procedures 6.5 Assessment Plan / Use of Results 6.6 Future / Next Steps

Goal 1 - Effectiveness

Enhance the effectiveness of the library organization in order to achieve higher levels of quality service, efficiency, diversity, and the quality of work-life.

University Mission Explication

• Necessary to sustain an exceptional learning environment
• Provides advanced educational technology & information resources in support of learning

Objectives

• Develop staff and faculty who embody the highest service principles of the Library profession, as well as possessing high levels of expertise.
• Contribute leadership, expertise and other resources as appropriate for the benefit of the Drake community.
• Ensure that the library organization supports and evaluates the principles of diversity as outlined in the Library's Diversity Plan.

Outcomes

• Show progress in user satisfaction through improvement in survey instrument results such as the "Affect of Service" portion of LibQUAL.
• Evaluate and reward faculty and staff involvement in key University-wide initiatives and committees.
• Deliver coursework and resources that support the aims of the Diversity Plan.

Evaluation Methods

1. LibQUAL - Biannual - Collett - Direct
2. Performance Goals (employee)- Annual - Direct
3. Diversity Plans - Annual - Koch - Indirect
4. NSSE - Annual - Collett - Direct
5. State of the Facility - Annual - Breakenridge - Indirect
6. Drake Student Survey - Annual - Collett - Direct
7. Faculty Survey - Faculty Survey - Annual - Collett - Direct
8. ACRL Survey - Annual - Collett - Direct
9. Affinity Survey - Annual - Collett - Direct
10. Academic Library Survey - Bi-annual - Collett - Direct
11. IPAL Survey - Annual - Collett - Direct
12. Library Liaison Feedback - Semi-annual - Koch -Direct
13. Web Usage Statistics - Annual - Phillips - Indirect
14. Budget - Annual - Schumacher - Indirect
15. Committee Membership - Annual - Schumacher - Indirect
16. Library Entrances - Annual - Schumacher - Indirect
17. Reference Usage Statistics - Annual - Briedis - Direct
18. Building Usage Statistics - Annual - Briedis - Direct
19. Library Tours Given - Annual - Briedis - Indirect
20. Attendance at Library Training/Awareness Sessions - Annual - Keyser - Indirect
21. Budget as % of G&E - Annual - Collett - Indirect

Assessment Plan / Use of Results

1. Inform ongoing Strategic Planning cycle using Evaluation criteria
2. Adjust organizational processes (e.g., staffing, budget, etc.) as outcomes of Planning cycle
3. Adjust diversity initiatives (e.g., collections, marketing, instruction, etc.) as outcomes of Planning cycle
4. Enact facility improvements as outcome of Planning cycle

Future / Next Steps

1. Integrated Staff Development Plan (incl. eval)
2. Integrated plan for promulgation and curricular use/eval of diversity resources
3. Develop security evaluation procedures
4. Develop long-range building/facilities plan (linked to University Master Plan)
5. Development/Grants/Financial

Library Goal 2 - Collection

Provide an exceptional collection of print and digital information resources that support the learning objectives of the Drake curriculum.

University Mission Explication

• Necessary to sustain an exceptional learning environment
• Helps students take responsibility for their own learning
• Helps students push the boundaries of current knowledge in their fields

Objectives

• Cowles Library's collection will enhance student learning at Drake by providing access to resources in various appropriate formats.
• Cowles Library's collections support both the general education curriculum and the subject-based curricula of the University.
• Cowles Library's collections will compare favorably with peer institutions.

Outcomes

• Electronic usage statistics and circulation statistics will demonstate appropriate level of utilization of the library's electronic and print resources.
• User satisfaction survies (such as LibQUAL) will show increased level of satisfaction with the library's collections.
• Collection Assessment techniques will be employed to highlight the collection's particular strengths and weaknesses.

Evaluation Methods

The following evaluation methods are used to support this library goal.

1. Conspectus - Annual - Brennan/Koch - Direct
2. Database Usage Statistics - Annual - Breakenridge - Direct
3. Serials Solutions Usage Statistics - Annual - Koch - Direct
4. LibQUAL - Biannual - Collett - Direct
5. Benchmarking - Annual - Koch - Direct
6. Library Liaison Feedback - Semi-annual - Koch - Indirect
7. NSSE Survey - Annual - Collett - Direct
8. LibQUAL - Biannual - Collett - Direct
9. Electronic Resources Selection Committee Review - Annual - Gilber/Koch - Direct
10. WorldCat Collection Analysis - Annual - Koch - Direct
11. Resources For College Libraries Analysis - Annual - Koch/Stumme - Direct
12. LibQUAL - Biannual - Collett - Direct
13. Ulrich's Serials Analysis System - Annual - Koch - Direct
14. Circulation Statistics - Annual - Jurasek - Direct
15. Interlibrary Loan Statistics - Annual - Mogel - Indirect
16. ILL Articles Loaned - Annual - Mogel - Inirect
17. ILL Books Loaned - Annual - Mogel - Indirect
18. ILL Articles Borrowed - Annual - Mogel - Indirect
19. ILL Books Borrowed - Annual - Mogel - Indirect
20. Electronic Reserves Statistics - Annual - Mogel - Indirect
21. Collection Statistics - Annual - Collett - Direct

Assessment Plan / Use of Results

1. Identify strengths and weaknesses of collection using Evaluation criteria
2. Address strengths and weaknesses through fine-tuning of approval plans, conspectus, etc.
3. Adjust and enhance acquisitions budget (including Information Technology budget), based on above analysis

Future / Next Steps

1. Use OCLC WorldCat Collection Analysis sofware to benchmark with peer institutions in subject categories. Utilize this data to address collection strengths/weaknesses.
2. Use Resources for College Libraries software to benchmark with their identfied must have materials for College libraries. Identify potential purchases to address collection deficiencies.
3. Use Ulrich's Serials Analysis System software to benchmark serials/journal collection in subject categories. Identify gaps in collection that need to be addressed.
4. Analyse of Circulation and Interlibrary Loan statistics to identify areas in collection of most use and areas that need to be strengthened.
5. Integrated plan for promulgation and curricular use/eval of diversity resources
6. Integrated plan for promulgation and curricular use/eval of library resources
7. Formal review of collection approval plan to address collection strengths/weaknesses identified.

Library Goal 3 - Tools

Provide electronic tools that will advance the learner's ability to conveniently access and utilize scholary information resources.

University Mission Explication

• Helps students take responsibility for their own learning
• Helps students push the boundaries of current knowledge in their fields
• Helps students speak & write effectively
• Provides advanced educational technology and resources in support of learning

Objectives

• Drake students will have access, through the Library's Web page, to appropriate bibliographic (and other) tools needed to conduct research and scholarship
• Drake students will have the skills and judgment that are necessary to select and deploy these tools.

Outcomes

• The Library's Web page will be developed through a process of usability studies and other forms of user input.
• Use of electronic tools will be developed by employing methods such as usage statistics, and regular "state-of-the-art" product review.

Library Evaluation Procedures

1. Electronic Reserve Reports - Annual - Mogel - Indirect
2. Web Usage Statistics - Annual - Phillips - Direct
3. Database Usage Statistics - Annual - Breakenridge - Indirect
4. LibQUAL - Biannual - Collett - Direct
5. Library Web Site Usability Study - Biannual - Phillips - Direct
6. Library Liaison Feedback - Semiannual - Koch - Indirect
7. Serials Solutions Usage Reports - Annual - Koch - Indirect
8. RefWorks Usage Statistics - Annual - Breakenridge - Direct
9. Benchmarking - Annual - Phillips/Gilbert - Direct
10. SIRSI iLink Usage Statistics - Annual - Gilbert - Direct
11. Virtual Reference Usage Statistics - Annual - Keyser - Direct

Assessment Plan / Use of Results

1. Inform ongoing Strategic Planning cycle using Evaluation criteria
2. Adjust technological offerings (e.g., Information Commons, databases, etc.) as outcomes of Planning cycle
3. Use Strategic Planning cycle (especially as it affects Information Technology budget) to encourage innovation and boundary-pushing activities (e.g., Web projects)

Future / Next Steps

1. Update usability survey, etc.
2. Integrated plan for promulgation and curricular use/eval of heritage resources
3. Conduct formal review of Integrated Library System (SIRSIDYNIX)

Library Goal 4 - Instruction

Provide support services for the use of information resources; deliver instructional and training programs that increase the information literacy of students and faculty.

University Mission Explication

• Provides advanced educational technology and resources in support of learning
• Helps students push the boundaries of current knowledge in their fields
• Helps students apply knowledge and skills to understand new situations

Objectives

• Drake students will master the appropriate concepts and skills that will advance their ability to access and critically evaluate information, in both the scholarly process and their daily lives.
• The Library will support a broad view of Information Literacy in the curriculum that embraces the values and ethics-based issues inherent in the use of information technology.

Outcomes

• Drake students who successfully complete library-provided courses will be able to articulate needs that require information solutions and identify and select appropriate information sources. They will be able to formulate and efficiently execute search queries appropriate for the information resource selected. They will be able to interpret and critically analyze the search results.
• The Library faculty will serve on key University-wide Committe's that develop and address general education requirements.

Library Evaluation Procedures

1. Student Evaluations Library 046 - Annual - Keyser/Schaefer - Indirect
2. Student Evaluations First Year Seminars - Annual - Djenno/Breakenridge - Indirect
3. Course Head Count - Annual - Schumacher - Indirect
4. Instructional Sessions Class and Faculty Based - Annual - Keyser - Indirect
5. Peer Review of Instructional Performance - Annual - Henshaw - Direct
6. NSSE Survey Results - Annual - Collett - Direct
7. LibQUAL - Biannual - Collett - Direct
8. Reference Usage Statistics - Annual - Briedis - Indirect
9. Building Usage Statistics - Annual - Briedis - Indirect

Assessment Plan / Use of Results

1. Advance and enhance Instructional offerings using Evaluation criteria
2. Impact General Education Curricular development through Library input based on Input criteria

Future / Next Steps

1. In-class (faculty) evaluations of teaching.
2. Feedback for "non-credit bearing" teaching.
3. Linkage to ACRL Standards
4. Collaborate and coordinate (map) with curricular reform

Library Goal 5 - Scholarship

Provide services that advance the creation, preservation and availability of scholarship and archival resources that are unique to Drake.

University Mission Explication

• Ensures that all learning activities are grounded in the core values of the institution
• Supports faculty research and other modes of professional development to enhance knowledge and expertise

Objectives

• Provide a permanent, freely available, Web-based repository for Drake's scholarly and research output.
• Provide a permanent, freely available, Web-based repository for Drake's historical materials, and to link these materials to the Drake curriculum and other activities of the Drake community.

Outcomes

• Increase the size and quality of eScholarShare@Drake (the campus's Institutional Repository)
• Develop the Drake Heritage Collections by identifying, adding, and increasing the depth and breadth of this resource.

Library Evaluation Procedures

1. Web Usage Statistics - Annual - Gilbert - Direct
2. Institutional Repository Participation Rates - Annual - Gilbert/Frazer - Direct
3. Heritage Collection Growth - Annual - Gilbert/Frazer - Direct
4. Cultural Programming List - Annual - Frazer - Indirect

Assessment Plan / Use of Results

1. Inform ongoing Digital Project development cycle using Evaluation criteria
2. Adjust organizational processes (e.g., staffing, budget, etc.) as outcomes of Planning cycle
3. Provide transformative input into Scholarly Communication cycle at Drake and beyond

Future / Next Steps

1. Emerging methodology for evaluating IRs
2. Heritage Collection collaboration - Challenges
3. Integrated plan for promulgation and curricular use/eval of Heritage resources

Library Goal 6 - Outreach / Marketing

Provide programs and activities that advance the understanding of the role of libraries, information literacy, and scholarship in our society.

University Mission Explication

• Provides academically challenging experiences that emphasize active learning

Objectives

• Develop faculty and staff awareness on key issues affecting the scholarly environment.
• Develop and promote programs that enhance the library's learning role and visibility.

Outcomes

• Deliver programs that develop campus understanding of copyright, and Open Access, issues.
• Work with the University community to develop and sustain appropriate public programs, such as the Bucksbaum Lecture Series.

Library Evaluation Procedures

1. Attendance at Events - Annual - Breakenridge - Indirect
2. Attendance at Library-Centered Training/Awareness sessions (Copyright, BB, etc.) - Annual - Breakenridge - Direct
3. Number of Library-Sponsored Events Held - Annual - Breakenridge - Indirect

Assessment Plan / Use of Results

1. Inform ongoing Marketing Plan using Evaluation criteria
2. Adjust marketing activities (e.g., events, Bucksbaum, etc.) as outcomes of Planning cycle

Future / Next Steps

1. Evaluation forms for events
2. Survey of faculty awareness
3. Define evaluatory role for Marketing Cmte.